The process was simple to get the circuit board to Lyratronix. They repaired it and sent it back timely.
My hot tub is back up and running. Extremely satisfied !!!
Board was repaired in a timely manner and is performing as it should. Would recommend and use LyraTronix again if needed
Process to have circuit board repaired was very efficient and timely. If you are able to remove and reinstall circuit board yourself.
This team I didn't know existed. SO professional. Simple. Go online and get it set up. Place in bubble wrap. Print out label. Drop off. I heard from them within I think 2 days. Within I think another day they said it could be fixed and was on it's way back. I didn't have the newest unit. I live in SC. My down time for my Softub was less than 2 weeks for this whole process. Customer service on the phone really important to me. Ending this review with "Excellent."
Worried about sending part out.
It went smoothly. Shipping was easy and repair was done and returned in good time.
The price saved us from getting rid of tub.
We sent out softub circuit board in to be repaired and were very pleased. The repair was made in a timely manner and at a far lower cost than it would have cost with softub even though our tub was still under warranty.
Great price, incredible service, fast shipping. We sent our Softub circuit to them from our home town of Mattawa, Ontario, Canada and had our refurbished circuit board back in about 3 weeks time! I reinstalled it and we our back enjoying our Softub as if it were brand new! I highly recommend their Softub 9037620 repair service. Much quicker than dealing with Softub directly and much more affordable.
I can’t be more grateful with my experience. I was on a waitlist to get my control board repaired for eight months and turned me over to the dealer after that as was put in another five month wait, plus I had to send the whole pump in with it. I wish I would have found Lyra Tronix sooner, within two weeks my tub was running! Thank you!
They did it right. What else can you say? Send them a board that doesn't work, and they send it back in a few days working like magic.
Very pleased with your work and timely repair. Happy Wife Happy Life
We are very satisfied with product, service and price. Great turn around time and received exaclty what we were told we would. Great place to do business and very nice company. Will tell all our friends
I sent the control board for my older model Softub. They were able to repair it and my Softub operates normally again. I can’t speak to longevity since I just reinstalled the repaired control board but thus far everything works beautifully.
After finding out that the circuit board on my hot tub went out and Softub was 20 weeks out to get it repaired and no where in the country to get a new one at the cost of 506.00. I searched the web and came across lyratronix. I disassembled my hot tub pump and retrieved the circuit board ( very easy to do if you’re mechanically inclined). Logged on to their website and ordered a repair. They sent the shipping label in two business days. Package was sent to them and about a week later the repaired board was back and installed and working properly. Great service, great price, and great warranty. Keep up the great work. We need more companies like this in America. Thank you all!!!
So far so good. I installed my repaired board about a month ago and it has worked great so far. The tub was cycling on and off rapidly, and showing erratic temperature numbers. Now it works as it did before. Removing the circuitboard sending the unit and reinstalling was all relatively easy.
I was enduring numerous issues with my 2019 softub t300. It got to the point where the softub caused more stress than relaxation. At one point I was manually plugging and unplugging the hot tub in to get the heat right, otherwise it would stay on 24/7 and get burn your skin hot. I finally had enough and sent the circuit board into LyraTronix hoping for a solve. I am happy to report success. So happy and thankful to have a proper working softub again. Finally the stress free relaxation I needed. Thanks LyraTronix!
I had my service center remove the board, I mailed it in. On its way back in a few days, service guy installed and tested it. Works like new. Ahhh...
Called Lyratronix about my Softub issues. The technician was very knowledgeable and explained the repair process. Shipping label provided. Fast turnaround with 100% satisfaction. Softub working again.
I had to call the service number 3 times while removing the board from my unit, before even sending it to you. The gentleman on the phone was very very helpful and knew exactly what I was describing. New unit works perfectly. Very fast turnaround - email came on a Sunday night! Great service for a decent cost. Thank you so much!
My Softub was cycling on and off, it was basically usable. I send the circuit board to Lyratronix and now it works like new.